I made it to find out if anyone else has issues with contacting z1 and if not, then why am I having trouble getting through? I learned today that there are only 5 people working at Z1 and apparently there's a shortage of manpower to support all the phone call traffic and if that's the case what can be done to solve the issue, if it truly cannot be solved (which I would understand) then maybe here is the time and place to acknowledge that fact and I will just need to be more persistent in my contacting efforts.